Customer Service

Privacy

Gebhardts Bowling - Your Bowling Source! is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to customerservice@gebhardts.com. Gebhardts Bowling - Your Bowling Source! does not sell, trade or rent your personal information to others.

Shipping

GebhardtsBowling.com offers FREE ground shipping on all orders shipped within the continental United States. Any order under $35.00 will be accessed a $5.95 packaging and handling fee. For all orders over $35.00 the $5.95 packaging and handling fee is waved. We use UPS, Fed Ex, and the USPS at our discretion. Expedited shipping is also available at an additional charge. If you need to receive a shipment by a certain date please call or email us at customerservice@gebhardts.com for a custom shipping quote. Shipping to Hawaii, Alaska, Puerto Rico, US Territories, PO Boxes, and/or Military APO/FPO adresses are available at an additional charge, as well as International locations. Please contact us at customerservice@gebhardts.com

Returns

GebhardtsBowling.com has a 60-Day Return Policy from the date of delivery with no restocking charge on all regular price items, sale and clearance items are not returnable. Return shipping costs are the responsibility of the customer. GebhardtsBowling.com cannot be held responsible for any packages lost or damaged while in transit to us from a customer. For this reason, please be sure to use a shipping method for your return that has tracking. Please double box your return in order for it to reach us without damage. Returns can also be made to any of our retail locations. Special order merchandise such as apparel and all On The Ball bowling balls are not returnable.

All returned products must be in perfectly new, unused, and undrilled condition, and in the original box or packaging. If you are purchasing shoes, please try on your new shoes on a dry, clean surface, to make sure they fit correctly. We cannot accept returned shoes that have been used or worn on the lanes. Custom and special order products are not returnable, including apparel. Bowling balls that are drilled can not be returned. Credit will be issued within 15 days of receipt of your return.

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We respect your privacy

We never sell, share or rent your personal information to any third parties under any circumstances. We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these organizations for marketing purposes.

Our Customers Say...
  • Nice to know the staff at Gebhardts cares about my bowling game and always provides exemplary customer service!
    Paul, NY
  • This is the only place I will go to get my bowling balls
    Al, PA
  • Lightning fast shipping and email notices.
    Scott, IN
  • More bowling balls than I have ever seen
    Chuck, NJ
  • The prices and service are phenomanal
    Mary Ann, PA
  • Went to Gebhardts on the recommendation of a friend. My husband and I are beginner bowlers. We each got a bag, shoes and a ball. Matt was fantastic and patient when explaining things to us. Very happy with them and will definitely be back! Highly recommended!
    Michelle, PA
  • I ordered a ball Thursday and it was at my house on Friday. I will buy from again.
    Jeff, NY
  • I ordered a ball and received it the next day. Super excited to throw it.
    Rich, MD